The Sky Go app is a brilliant service by Sky for no extra money per month that lets you watch everything on the go but what do you when you encounter error code PFE 9004?
You can watch all your favourites while on the commute or travelling for leisure, in fact, you’ll never be bored again with the Sky Go app giving you endless hours of content.
The best part is that, unlike Netflix, there is no monthly subscription cost if you are already a member of Sky!
We highly recommend giving Sky Go a try. And if you encounter the error code PFE 9004 then you can use the rest of this article to help you out. Read on to discover the likely cause of this error and how to solve it quickly.
Scopri la soluzione per il codice di errore PFE 4002 su Sky Go. Guida passo passo per la risoluzione del problema su Sky Assistenza. Credit: vadymvdrobot Don’t let your Wi-Fi get you down! There’s no end of content available to watch with Sky TV. However, if your internet connection isn’t running optimally, this can ruin any series, show or documentary you’re trying to watch.
What does Sky Go PFE 9004 mean?
You’ll encounter this error if you have been trying to watch or download a show or a film and it’s encountered a glitch somewhere in the process.
There are a number of basic things you can try to solve this error. We hope these solutions get the app back on track and allow you to download everything you want to in no time.
What’s the easiest way to solve this?
So we’ll start with the classic reboot, restart, uninstall and reinstall before you need to try the lengthier process of changing your network or getting into diagnostics.
- Firstly switch your router off at the wall and restart the device you’re using to see if that solves the problem initially.
- If that fails we can try uninstalling and reinstalling the app although this will remove all of your downloads so be aware if there was anything on there that you really wanted to watch.
- Once the app has been reinstalled, go through the process of downloading another show or film and see if the error persists.
What to do if that hasn’t worked
A specific cause that has been cited in relation to the Sky Go PFE 9004 error code is parental control settings.
Head over to your network settings and ensure that parental controls are turned ‘off’, this sure enable you to carry on using Sky Go without a hitch.
Alternatively, your network might be set to ‘public’ and that could be causing the issue, so to change your network to private by following the steps below.
- On the right side of the taskbar, select the Wi-Fi network icon.
- Under the name of the Wi-Fi network that you’re connected to, select “Properties”.
- Under “Network profile”, select “Public” or “Private”.
You can run the DirectX Diagnostic tool to give you detailed information about what might be going on and relay that information to us so we can give you better advice on what to do next.
To get started, click the Start menu and type “dxdiag”. Press Enter to open the DirectX Diagnostic Tool and follow the instructions. Then give us a call on 0800 433 7963 or send us a message on our Facebook page and we will do our best to help you out with this error code.
Pfe 20002 Sky Gold
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Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
Pfe 20002 Sky Goes
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